Claims Investigation · Nepal
Insurance Claims Investigation & Verification Services in Nepal
Helping global insurers verify travel, medical, and property claims through trusted, on-the-ground investigation in Nepal.
Currently onboarding insurers, TPAs, and assistance companies as early investigation partners.
The Problem
Insurers can't verify what they can't see.
When a policyholder is hospitalized in Kathmandu, rescued from Everest Base Camp, or robbed in Pokhara, the claim file lands on a desk thousands of miles away — with no way to confirm what actually happened.
Claims without ground truth
Insurers rely entirely on the documents a claimant submits — hospital bills, police reports, permits — with no independent way to confirm they're genuine.
A known fraud pattern
Nepal's trekking and rescue insurance sector has faced well-documented cases of inflated hospital billing and questionable helicopter evacuations. Verification isn't optional — it's expected.
No local investigation capability
Global insurers and TPAs have no office, no investigator, and no local relationships in Nepal — until now.
The Approach
Evidence / On-Ground Verification
Havn helps insurers verify claims through a structured field-investigation workflow — built on real evidence and reviewed by trained investigators, not software alone.
Technology supports
- Case intake and tracking
- Evidence and document logging
- Status updates
- Report generation
- Pattern checks for inconsistencies
Investigators deliver
- Site visits and field verification
- Hospital and police confirmation
- Witness interviews
- Reviewing every finding before delivery
- Final report sign-off
Verification Services
What we investigate
Travel Claims Investigation
Lost baggage, trip interruption, theft, and property loss claims verified against local records and witnesses.
Medical Claim Verification
Hospitalization, treatment, and emergency care claims confirmed directly with the treating facility.
Hospital Verification
Confirming the hospital, admission, treatment, and billing are genuine and consistent with the claim.
Police Report Verification
Confirming a complaint was actually registered and matches the claimant's account.
Document Verification
Checking permits, receipts, itineraries, and certificates for authenticity and manipulation.
Field Investigation
On-site visits, witness interviews, and GPS-verified evidence collection where the claim occurred.
Fraud Detection Support
Flagging inconsistencies across documents, timelines, and statements for the insurer's review.
How It Works
Assignment to evidence, verified at every step.
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Receive Assignment
Your claims team shares the case details and what needs to be verified.
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Assign Investigator
The case is matched to a field investigator based in the relevant region of Nepal.
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Collect Evidence
Site visits, hospital records, police statements, photos, and witness interviews.
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Verify Information
Findings are checked against source documents and cross-referenced for consistency.
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Prepare Report
A structured investigation report is compiled — facts only, no recommendation on claim outcome.
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Deliver Findings
You receive the report and supporting evidence, ready for your claims decision.
Services
Built for insurers verifying claims in Nepal
Why Choose Havn
Built on evidence, not assumption.
Local Nepal Network
Investigators based in Kathmandu, Pokhara, and major trekking regions — not outsourced or remote.
Rapid Response
Field investigation typically begins within 5–6 business days of assignment, prioritized by case urgency.
Evidence-Based
Every finding is backed by a document, photograph, or recorded statement — not assumption.
Confidential
Case details and findings are handled under strict confidentiality and shared only with the assigning party.
Technology-Enabled
GPS-timestamped photo evidence and structured case tracking support every investigation — the work is still done by trained investigators.
Professional Investigators
Every case is led by a trained investigator and reviewed for quality before it reaches you.
A trusted local partner for global insurers.
Investigation findings you can hand to a claims committee, a compliance officer, or a reinsurer — and stand behind.
What's Next
Building toward a secure investigation platform.
We're developing a secure client portal for submitting assignments, tracking case status, and receiving evidence and reports in real time. Today, investigations are assigned and delivered directly by email and phone.
Early Partner Program
We're onboarding early insurance partners.
Havn is opening its investigation service to a small number of insurers, TPAs, and assistance companies handling claims in Nepal. Share a few details and we'll reach out to discuss a pilot case.
Thank you!
We've received your details and will reach out to discuss next steps.
Get Started
Have a claim that needs verification in Nepal?
Send us the case details — claim type, location, and urgency — and we'll confirm scope, timeline, and cost. Field investigation typically begins within 5–6 business days of assignment.